Introduction and Acceptance of Terms
Welcome to Sparkling Clean Pro, where our mission is to empower you with eco-friendly, green cleaning solutions that not only elevate the cleanliness of your space but also contribute to a healthier planet. With 18 years of experience in the cleaning industry and certifications from esteemed organizations like CMI and GBAC, we are deeply committed to providing you with exceptional service that aligns with our core principles of sustainability, community involvement, and utmost respect for our clients. By booking a service with Sparkling Clean Pro, you are affirming your acceptance of these Terms and Services. We are thrilled to have you as part of our community, and we look forward to fostering a relationship built on trust, equality, and our shared vision for a greener future.
1. Description of Service:
We recognize that each home is as unique as its owner, which is why we offer customizable cleaning packages. Whether you’re in need of a deep, thorough clean or basic upkeep, we have a package that aligns with your goals. Our pricing is transparent and fair, calculated based on the floor plan you select and the tasks included in our checklist.
Please note that the price may be subject to change if the service booked does not accurately reflect the needs of the cleaning job or if the home assessment provided is not accurate. We reserve the right to adjust pricing to correspond with the actual conditions encountered at the time of the cleaning service.
What’s Not Included
While we strive to offer comprehensive cleaning solutions, there are specific tasks that are not included in our standard packages. For a detailed list of what is not included, please visit [What’s Included in Our Services](https://www.sparklingcleanpro.com/what-included-our-services/).
Accurate Home Assessment
To ensure a fair and accurate pricing model, we require that you correctly identify the number of bedrooms and other relevant details about your home. Our flat rate is contingent upon this information, and it encompasses the cleaning of your entire home based on the floor plan you choose and the tasks included in our checklist.
If you have specific areas or tasks you’d like to focus on—or exclude—we offer personalized cleaning services to meet your needs. We encourage a walk-through with our cleaning professionals on the day of your appointment to ensure your priorities are clearly understood and met.
Your Role in the Process
Your input is invaluable to us. We encourage you to be an active participant in defining your cleaning experience. A walk-through on the day of your cleaning appointment ensures that we align our services with your specific needs and expectations.
When you book with Sparkling Clean Pro, we’ll give you an arrival window, which is a one-hour time frame following your scheduled appointment time. While we aim to be punctual and arrive at your scheduled time, sometimes unexpected stuff like traffic or parking can slow us down. That’s why we ask you to be available during that one-hour window. We totally respect your time and will make every effort to arrive as close to the scheduled time as possible.
This one-hour window helps us navigate any unexpected delays like traffic jams or parking issues, ensuring that we can still provide you with top-notch service even when life throws us a curveball.
Thanks for your understanding and for choosing Sparkling Clean Pro where clean homes and a clean planet are what we’re all about! 🌿✌️
Trash Removal: Please note that our cleaning service does not include the removal of trash from the property. It is the client’s responsibility to dispose of their trash in designated waste management systems.
2. Non-Refund Policy & Redo Service
At Sparkling Clean Pro, your satisfaction is our priority. If something’s not up to snuff, we offer a redo service. Just let us know within 12 hours after your original cleaning, and we’ll schedule a redo to tackle those specific areas you’re not happy with, free of charge.
To qualify for a redo, you’ve got to notify us within that 12-hour window post-cleaning. Anything after that, and we can’t offer the redo.
Redo Service Conditions
– The redo is scheduled ASAP, at a time that works for both of us.
– We’ll only focus on the areas you flagged during your notification.
– Our pro cleaning team will handle the redo, aiming to meet your expectations.
No Refunds, Satisfaction Guaranteed Through Redos
While we don’t offer refunds, our commitment to your satisfaction is unwavering. If you’re not happy with any aspect of our service, our guarantee is to make it right through our redo service. We’re dedicated to ensuring you’re fully satisfied with the cleaning provided.
Change of Scope
If you want extra tasks done during the redo, that might cost more. We’ll let you know about any extra charges before making changes.
We understand that unforeseen circumstances may necessitate the rescheduling or cancellation of your cleaning appointment. To avoid incurring any charges, we require notification at least one full business day in advance. Cancellations made on the same day or with less than 24 hours’ notice will incur a fee equivalent to the entire cost of the cleaning service. For appointments scheduled on Mondays, cancellations must be made by the preceding Friday. Our office hours are Monday through Friday, 8:00 AM to 5:00 PM. Thank you for your understanding. 🌿
Billing and Payment terms
In our ongoing commitment to transparency and convenience, Greenterra has streamlined its payment process to accept only credit cards.
A hold will be placed on your credit card one day prior to your scheduled service. While some banks may display this as a charge, rest assured it is merely a pre-authorization to secure your booking.
You will only be charged after the completion of the cleaning service. An email invoice will be sent to you immediately, confirming the transaction.
4.1 Annual Service Rates Adjustment
Embracing Excellence in Eco-Friendly Cleaning
At GreenTerra Cleaning Service, we are unwavering in our commitment to providing a sanctuary of wellness and tranquility through our superior cleaning services. Our dedication to the highest standards of cleanliness and sustainability is a testament to our mission.
Commitment to Quality and Fairness
To sustain the exceptional quality, you expect and to support the well-being of our dedicated team, we review and adjust our service rates annually. This practice aligns with our ethos of continuous improvement and fair compensation.
Notification of Adjustment
Please be advised that starting from your next service anniversary every year, we will apply a 6% adjustment to your current service rates. This is a necessary step to ensure:
– Enhanced Quality: The adjustment allows us to invest in the best eco-friendly cleaning products and state-of-the-art equipment, ensuring our services remain at the forefront of efficiency and environmental stewardship.
– Fair Compensation: Our skilled team is the backbone of GreenTerra. The annual rate adjustment reflects our dedication to fair wages and the ongoing professional growth of our staff.
– Continual Training: The cleaning industry is dynamic, with advancements in green practices. We invest in continuous training to keep our team knowledgeable about the latest in sustainable cleaning, benefiting your home directly.
– Community Impact: Choosing GreenTerra extends the impact beyond your home. A portion of the rate adjustment supports local ecological initiatives, reinforcing our vision for environmental responsibility and community well-being.
Transparency and Support
We believe in clear communication about our pricing structure. This forthcoming adjustment is pivotal in upholding the level of service and values that GreenTerra embodies.
5. Recurring Services Policy
Initial and Recurring Service Rates
At GreenTerra, we offer our clients the benefit of discounted rates for recurring cleaning services. The initial cleaning is provided at the full rate, while subsequent cleanings are offered at a reduced rate to reflect the ongoing commitment.
Commitment to Recurring Services
To qualify for our recurring service discount, we require a commitment to a regular cleaning schedule for a minimum of three months. This ensures that you enjoy continuous high-quality service while allowing us to plan and allocate resources efficiently.
Appointment Cancellations and Adjustments
– Weekly Service: No more than three cancellations within a three-month period.
– Bi-weekly Service: No more than two cancellations within a three-month period.
– Monthly Service: No cancellations are permitted within the first three months.
Rate Adjustments for Cancellations
Please note that if you need to cancel or reschedule a cleaning:
– The discounted rate remains if rescheduled within one week of the original service date.
– If a bi-weekly service skips an appointment, the next service will be billed at the monthly rate.
– Services with three-week intervals will be adjusted to the monthly rate.
– Services with intervals exceeding four weeks will revert to the full one-time cleaning rate.
These policies are in place to maintain the integrity of our scheduling and to uphold the value we provide through our discounted recurring services. We appreciate your understanding and cooperation in adhering to these terms, which allow us to continue offering exceptional eco-friendly cleaning services at a great value.
6. Non-Solicitation Policy
At Sparkling Clean Pro, we invest significantly in the training and development of our professional cleaning staff, all in the pursuit of providing you with exceptional, eco-friendly cleaning services. To protect this investment and to maintain the integrity of our business relationships, we kindly ask that you refrain from directly hiring any of our employees for any home-related services outside of those provided by Sparkling Clean Pro.
If you wish to employ a Sparkling Clean Pro staff member for services not covered by our company, a referral fee equivalent to six months of the employee’s salary will be applicable. This policy is in place to uphold the values of community, mutual respect, and fair business practices that are at the core of our operations.
Thank you for your understanding and for being a valued part of our community committed to ecological responsibility and exceptional service
At Sparkling Clean Pro, your privacy isn’t just a policy; it’s a commitment. We understand the importance of safeguarding your personal information and take this responsibility very seriously.
Information Collection and Storage
When you engage with our services, we collect the necessary information to facilitate your cleaning appointment and to provide you with the highest level of service. Rest assured, all data is securely stored within our systems, protected by state-of-the-art security measures.
No Selling or Sharing of Information
We want to make it abundantly clear: we do not, under any circumstances, sell or share your personal information with third parties. Your data is exclusively used for the purpose of providing you with exceptional, eco-friendly cleaning services and to communicate with you regarding appointments, updates, and Sparkling Clean Pro news.
We employ robust security protocols to ensure that your data is safe from unauthorized access or disclosure. Our commitment to your privacy is as unwavering as our commitment to a cleaner planet.
Thank you for entrusting us with your home and your data. Your choice to use our services contributes to a community focused on ecological responsibility, mutual respect, and exceptional service. 🌿✌️
8. Intellectual Property Terms
At Sparkling Clean Pro, we take pride in the wealth of knowledge and resources we’ve developed over the years, especially in the realm of green cleaning and eco-friendly living. We view this as more than just content; it’s a reflection of our commitment to empowering our community through education and sustainable practices.
All materials displayed or performed on this website, including but not limited to text, graphics, logos, tools, photographs, images, illustrations, and educational resources, are the property of Sparkling Clean Pro. These assets are protected by copyright, trademark, and other intellectual property laws.
You are welcome to use our website for your personal, non-commercial benefit. However, the unauthorized duplication, distribution, or publication of any material from our website is strictly prohibited.
Any infringement of our intellectual property rights will be pursued to the fullest extent permitted by law. We reserve the right to take legal action against the unauthorized use or distribution of our copyrighted materials.
By engaging with our website and services, you acknowledge and respect these intellectual property terms, contributing to a community that values ecological responsibility, mutual respect, and the sharing of knowledge for the greater good. 🌿✌️
9. Limitation of Liability
While we at Sparkling Clean Pro are deeply committed to delivering an impeccable and eco-friendly cleaning service, it’s important to clarify the limitations of our liability for both parties involved.
Sparkling Clean Pro and its employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use or inability to use our services.
This limitation does not apply to any damages arising from gross negligence or willful misconduct on the part of Sparkling Clean Pro or any other liability which cannot be excluded by law.
By using our services, you acknowledge that you are employing our cleaning services at your own risk. While we strive to offer a service that is both exceptional and safe, we cannot be held responsible for any damages or losses that are not directly a result of our actions.
We take extensive precautions to ensure the safety and integrity of your home and belongings, employing trained professionals and using eco-friendly cleaning products that are both effective and gentle.
By engaging with our services, you agree to these limitations, contributing to a community that values ecological responsibility, mutual respect, and the highest standards of service.
10. Updates and Changes to Terms
In the ever-evolving landscape of green technology and eco-friendly practices, it’s imperative that our Terms and Services remain a living document, adaptable to new advancements and understandings.
Right to Update
We reserve the right to modify, amend, or update these terms at any time and for any reason. Such changes will be effective immediately upon posting on our website.
While we will make every effort to notify our users of any significant changes to these terms, it is your responsibility to review this document periodically to stay informed.
Your continued use of our services following any updates signifies your acceptance of the new terms. If you do not agree to the updated terms, you have the option to discontinue using our services.
By staying engaged with our services, you are contributing to a community that is committed to ecological responsibility, mutual respect, and the ongoing pursuit of a cleaner, healthier planet. Thank you for being a part of this journey with Sparkling Clean Pro 🌿✌️
11. Contact Information
We’re always here to assist you and welcome your questions, feedback, and suggestions. Being part of our community means open lines of communication and mutual respect. Here’s how you can reach us:
Phone: (415) 742-4869
Address: 113 10th Street, San Francisco, CA 94103
Our Commitment to Your Privacy
GreenTerra values the trust you place in us when you choose our services. We are committed to protecting the privacy of the information you provide through various interactions, including our website, phone calls, emails, and text messages.
Information We Collect
–Personal Data: This encompasses the details you provide, such as your name, address, and contact details, when you book a service or communicate with us.
– Service Data: Specific information about the cleaning services you request, your preferences, and feedback.
– Log Data: When you visit our Service, we collect information that your browser sends to us. This may include your computer’s Internet Protocol (IP) address, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
How We Use Your Information
Your information is utilized to:
– Efficiently schedule, manage and improve the cleaning services we provide to you.
– Process payments accurately and maintain comprehensive financial records.
– Enhance customer support and personalize our service offerings.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We take the security of your personal data seriously. We partner only with systems that comply with stringent security protocols and legal standards to safeguard your information against breaches. Salesforce and Stripe are the systems we use, both of which are recognized for their high-security measures.
You are entitled to:
– Review and access the personal information you have supplied to us.
– Request updates or corrections to your data.
– Instruct us to remove your personal data from our records.
Changes to This Policy
Acceptance of These Terms
By engaging with our services, you consent to the collection and use of your information as outlined in this policy.
Links to Other Sites
Our service may contain links to third-party sites. We are not responsible for the content or privacy practices of these sites and recommend reviewing their privacy policies.
We do not knowingly collect information from children under 13. If we become aware of such collection, we will take steps to delete the information. Parents or guardians should contact us if they believe their child has provided us with personal data.
Mobile Text Message Subscription Policy
By subscribing to GreenTerra’s mobile text messages, you agree to receive periodic SMS messages containing updates, alerts, and promotional content related to our eco-friendly cleaning services.
– Opt-In: You may subscribe to our text messages by providing explicit consent during sign-up on our website, via our customer service, or through a direct opt-in text message.
– Message Frequency: The number of messages you receive may vary based on service notifications and promotional activity.
Message and Data Rates
– Standard message and data rates may apply to each text message sent or received in connection with GreenTerra text messages, as provided in your mobile telephone service rate plan.
How to Opt-Out
– You can unsubscribe at any time by texting “STOP” to the number provided in our messages. Upon receiving your request, we will send a single confirmation message and cease sending promotional texts to your number.
– For assistance or more information, text “HELP” to the number provided, or contact our customer support at email@example.com.
– We respect your privacy and will only use the information provided for GreenTerra service communications. We do not share or sell personal information collected through mobile subscriptions to third parties.
Changes to Policy
– GreenTerra reserves the right to alter this mobile text message policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
By subscribing to our mobile text messages, you are agreeing to the terms and conditions of this policy. We are thrilled to keep you informed and engaged with our community’s journey towards a greener, cleaner lifestyle. 🌿✌️
For any questions or concerns regarding our Mobile Text Message Subscription Policy, please reach out to us at firstname.lastname@example.org. Your participation in our services is greatly valued, and we are dedicated to upholding the highest standards of communication and privacy.