What is NOT included?
It should be noted that house cleaners are unable to perform a thorough washing or cleaning of walls. However, they are willing to conduct a light spot-cleaning to eliminate a few small spots or stains on your interior walls, as and when required.
Please note that our house cleaning service does not cover personal laundry services. Nonetheless, if you have a washer and dryer on-site and provide the necessary detergent, our team can take care of one load of bed linens and towels. If you require additional laundry services, we suggest contacting our office to discuss a personalized cleaning package that caters to your requirements.
Please be aware that our cleaning team can only wash and clean dishes that accumulate from one day’s worth of meals, such as your dinner or breakfast dishes. An additional fee may be applied if you require washing dishes that exceed one day’s worth.
Our house cleaners cannot wash, scrub, or thoroughly clean the blinds due to the time-consuming nature of the task and insurance guidelines. However, they would happily provide a “light dusting” to keep them looking tidy.
Our cleaners are experts in cleaning homes, but please note that they are not trained to handle your pets or their waste. It’s essential to avoid exposing them to urine, feces, and other bodily fluids as it can pose serious health risks.
Please note that our cleaners prioritize safety and may be unable to clean all mold types, including hazardous materials. They can only clean mildew.
Our house cleaning services do not cover outdoor areas. However, for move-in/move-out cleaning, our cleaners may clean entry areas like balconies and decks. If you require a more personalized cleaning package that includes patio or balcony cleaning, please get in touch with our office for further details.
We regret to inform you that steam cleaning services are unavailable as part of the house cleaning service. However, if you require cleaning of your carpet, rugs, or upholstery, kindly contact our office, and we will gladly offer a referral.
Our cleaners do not have expertise in polishing or waxing hardwood floors. However, if you need assistance in this regard, please get in touch with our office, and we will be happy to refer you to a specialist who can provide the required services.
We regret to inform you that our house cleaning service does not cover paint removal from hardwood floors or walls. Our cleaners must be equipped with the necessary tools or products for this task and are not authorized to do so due to insurance liability reasons. However, we are happy to provide you with a referral if you contact our office.
Our house cleaning services do not include exterior window cleaning. But, if you require this service, we will happily refer you to a trusted external window cleaning service. Kindly reach out to our office for assistance.
Please note that the house cleaning service does not cover cleaning inside freezers, even if it includes cleaning the refrigerator.